Return & Refund Policy

We want you to be completely satisfied with your Dot Drop Holistics purchase. If you are not happy with your dress, we accept returns within 30 days of delivery.

Return Eligibility

• Products must be unused and in original condition
• Original packaging must be intact and undamaged
• All tags and labels must be attached
• Return request must be made within 30 days of delivery
• Items that have been worn, washed, or altered are not eligible for return

How to Initiate a Return

1. Email info@dotdropholistics.com with your order number and reason for return
2. We will send you a return authorization and instructions within 1-2 business days
3. Pack the product securely in original packaging with all tags attached
4. Ship to: PO Box 666, Post Falls, ID 83877

Please do not send items back without first obtaining a return authorization.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item arrived damaged or defective.

Refund Processing

Refunds are processed within 5-7 business days after we receive and inspect the returned item. Refunds are issued to your original payment method.

Damaged or Defective Products

If you receive a damaged or defective product, contact us within 7 days of delivery for a replacement or full refund. Please include your order number and photos of the damage.

Non-Returnable Items

• Items that have been worn or washed
• Products returned without original packaging
• Items returned after the 30-day return window
• Clearance or final-sale items (if applicable)

Contact

Questions about returns? Email us at info@dotdropholistics.com or call +1 (509) 780-6195.